HOW FACEBOOK CHAT / MESSENGER USEFUL AS CUSTOMER SUPPORT
Compared to the tired and unemotional phone-based customer support, these apps are building customer service right into familiar forms of communication .
They have seamlessly rolled out a customer service platform to a large group of customers, who previously needed to use specialized .;private vendors to handle customer support.
A messaging app is a very quick and convenient form of communication.
Messaging apps are the perfect avenue to engage with customers and prospects.
Facebook Messenger is fast, mobile, and efficient, which makes it a great tool for business/customer interactions and a valuable platform for customer care.
How to Leverage Messenger for Customer Care
We can use Chat messengers for interacting with visitors and turning visitors into customers.
Free apps are also available for this in Shopify. You can find good ones and few of them below.